FAI Prints Return & Refund Policy

At FAI Prints, most products are made especially for you after your order is placed. Because our items are produced on demand, we do not offer traditional returns or exchanges for buyer’s remorse, incorrect size selection, incorrect color selection, or simply changing your mind.

Please review product descriptions, size guides, colors, and shipping information carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact FAI Prints within 30 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the entire item
• Close-up photos clearly showing the damage, defect, misprint, or incorrect product
• A photo of the packaging or shipping label, if relevant

Clear photos help us document the issue and submit the claim to our fulfillment partner for review.

If the claim is approved, you may receive a replacement or refund at no additional cost. In most cases, you will not be required to return the damaged or defective item.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.

We will review the shipment details with our fulfillment partner. Eligible claims may qualify for a replacement or refund.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order to the corrected address.

Once an order has entered production or has shipped, address changes may no longer be possible.

Unclaimed or Returned Packages

If a package is returned to our fulfillment partner because it was unclaimed, refused, not picked up, or could not be delivered, FAI Prints will contact the customer when we receive notice of the return.

If the customer would still like the order, it may be reshipped. Additional shipping charges may apply, especially when the return was caused by an incorrect address, failure to claim the package, refusal of delivery, or failure to pick it up from the carrier or pickup location.

Returned items must be claimed within 30 days of the return notification. If the item is not claimed within that period, our fulfillment partner may donate it to charity, and the item will no longer be available for reshipment.

Order Changes and Cancellations

Because products may enter production shortly after an order is placed, changes or cancellations are not guaranteed.

If you need to request a change, please contact us as soon as possible. If production has already begun, we may not be able to modify or cancel the order.

Returns for Buyer’s Remorse

We do not accept returns or exchanges for:

• Buyer’s remorse
• Ordering the wrong size
• Ordering the wrong color
• Changing your mind after purchase

Because products are made on demand, customers are encouraged to review all product details carefully before completing checkout.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Contact Us

For questions or problems with your order, please contact:

FAI Prints
Email: admin@faiprints.com

Please include your order number when contacting us so we can assist you as quickly as possible.