FAI Prints Shipping Policy

FAI Prints products are made to order and fulfilled by our production and shipping partner. Because each item is produced after an order is placed, please allow time for both production and shipping.

Order Processing

Orders are sent to production shortly after purchase. Processing times may vary depending on the product, order volume, and production location.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are shown during checkout when available.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, customs processing, or other circumstances outside of our control.

Multiple Shipments

Some orders may arrive in more than one package because products may be produced and shipped from different fulfillment locations.

If this happens, you may receive separate tracking information for each shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If an order is returned or cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for additional reshipping costs.

Once an order has entered production or has shipped, address changes may no longer be possible.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will review the shipment with our fulfillment partner. Eligible claims may qualify for a replacement or refund according to our Return & Refund Policy.

Unclaimed Packages

Packages that are unclaimed, refused, or not picked up may be returned to our fulfillment partner.

If you would like the order reshipped, additional shipping charges may apply.

Returned items must be claimed within the timeframe stated in our Return & Refund Policy. Unclaimed items may eventually be donated and may no longer be available for reshipment.

International Orders

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties or import charges.

Customs processing may also cause additional delivery delays.

Contact Us

If you have questions about your shipment, please contact:

FAI Prints
Email: admin@faiprints.com

Please include your order number so we can assist you as quickly as possible.